Refund and Cancellation Policy
At Surve & Company, we strive to provide our customers with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and fair refund policy. Please read the following guidelines carefully to understand our refund process:
1.1 Eligibility for Refund:
Refunds are applicable only for products purchased directly from SurveandCompany.com If you purchased the product from a third-party seller, please refer to their specific refund policy.
To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging.
1.2 Refund Process:
To initiate a refund request, follow these steps:
Contact our customer support team within [7] days of receiving the product. You can reach out to us via Customer support either phone +91 9129 25 9129 or with email : support@surveandcompany.com
Provide the order number and a brief explanation of the reason for the refund request.
Our customer support team will review your request and guide you through the process.
If the request is approved, you will receive the refund amount via the original payment method used during the purchase.
1.3 Refund Timeframe:
The refund process may take 12 business days to complete, depending on your payment provider's policies. Once the refund is processed from our end, it may take additional time for the amount to reflect in your account.
Cancellation Policy:2.1 Order Cancellation by Customer:
If you wish to cancel an order, please follow these steps:
Contact our customer support team as soon as possible after placing the order.
Provide the order number and a reason for the cancellation.
If the order has not been processed or shipped, we will cancel it and initiate a full refund.
2.2 Order Cancellation by www.surveandcompany.com:
In some instances, we may have to cancel an order due to reasons beyond our control, such as inventory discrepancies or unforeseen circumstances. If such a situation arises, we will:
Inform you promptly about the cancellation.
Initiate a full refund for the canceled order.
Provide suitable alternatives or offer a discount on future purchases as a gesture of goodwill.
Changes to the Refund and Cancellation Policy:
www.surveandcompany.com reserves the right to modify or update this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page regularly to stay informed about any policy updates.
Contact Us:
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact our customer support team via phone +91 9129 25 9129 or with email : support@surveandcompany.com
We are here to assist you and ensure your shopping experience with us remains delightful. Your satisfaction is our priority!